Q: Which protocols may I use to connect to monkeyVPN? Does protocols like OpenVPN or SSL connections work?A: Currently we only offer connections using the PPTP protocol. However, we are looking into offering additional protocols in the future.
Q: What should I do if I can't access some websites from my Apple computer? (Mac OS X 10.4.8)A: In order to fix this issue you have to change the MTU size for your network card. Do that by following the guide below:
- Open System Preferences.
- Click the Network icon.
- Double click ”Ethernet (built in)” or choose ”Ethernet” from the Show drop-down menu.
- Click the ”Ethernet tab”.
- Under "Maximum Packet Size (MTU) choose Custom and enter 1400 in the box.
- Click "Apply now".
Q: What do I have to do to make monkeyVPN work when using ZoneAlarm Security Suite?A: Follow the guide below:
- Open the ZoneAlarm Security Suite panel and choose Firewall -> Zones.
- Click Add -> Host/Site (at the bottom right)
- Use the following settings:
Zone: Trusted
Host name: us.monkeyvpn.com
Description: Free to choose, i.e. monkeyVPN PPTP
Then click Lookup and after that OK - When back at Firewall -> Zones; click Apply.
- Go to Firewall -> Main and click Advanced and there check Allow uncommon protocols at high security (the box Allow VPN protocols should already be checked).
- You connection to monkeyVPN should now work.
Q: How do I make monkeyVPN over the PPTP protocol work using a router?A: The router must support PPTP pass through. If it has a built-in firewall it has to have port 1723 open. It also has to support protocol 47.
Q: Do you have an SMTP-server that I can use since my own SMTP-server doesn't work using monkeyVPN?A: No, at the moment we can't offer any SMTP-server. This means that you'll have to disconnect the monkeyVPN service in order to send e-mail from your e-mail program.
Q: What do I do if I get error messages "Error 619 or "Error 645" when I try to connect?A: Microsoft has got a guide to why the error occures and how to solve it on their website;
http://support.microsoft.com/kb/314485/Q: What do I do if I get error messages "Error 628" or "Error 781" when I try to connect?A: This issue may occur if you are using a Linksys BEFSR41 router. For more information please visit
http://support.microsoft.com/kb/329858/en-usQ: What do I do if I get error messages "Error 781" or "Error 792" when I try to connect?A: For information about the problem and on how to solve it please visit
http://support.microsoft.com/kb/247231/en-usQ: What do I do if I get error message "Error 720" when I try to connect?A: This behavior can occur if your computer and the RAS server (Remote Access Server) do not have a protocol in common. For more information please visit
http://support.microsoft.com/kb/314869/en-usQ: What do I do if I get error message "Error 733" when I try to connect?A: For information about the problem and on how to solve it please visit
http://support.microsoft.com/kb/244603/en-usQ: What do I do if I get error message "Error 800" or when I try to connect?A: This issue may be caused by a router that has outdated firmware. For example, this issue may occur if you are using a Cisco router with firmware that is dated 2000 or earlier. For more information about how to solve the problem please visit
http://support.microsoft.com/kb/314869/en-usQ: What do I have to do if I want to use my regular ISP and internet connection?A: If you want to use the monkeyVPN service you have to connect using the VPN-connection. If you want to use your regular ISP and internet connection you must disconnect the VPN-connection.
Q: What should I do if I get the error "unable to launch cmmon32.exe"?A: As far as we know this is an internal error in windows. Please try to make a system rollback or repair the application.
Q: How do I uninstall monkeyVPN?A: Just delete the monkeyVPN connection under "Network Connections" in the "Control Panel".
